PRIVACY POLICY
Your data is of utmost importance to both you and us. Vervecci collects and stores your data for fulfilling contracts related to event or private dining management, as well as for marketing purposes, provided you have given consent. You can withdraw your consent for marketing at any time.
VERVECCI
We are Vervecci Management Services L.L.C and this privacy notice is applicable to all our associated brands (collectively referred to as "Vervecci", "we", "us", or "our"). For any data protection inquiries, please contact: privacy@vervecci.com
We are dedicated to safeguarding your privacy and ensuring that your personal information is protected. This privacy notice outlines what personal information we collect from you, why we collect it, and how we use it. If you have any questions regarding this privacy notice, please reach out to us using the contact information provided in the ‘Contact US’ section.
CONTENT GUIDE
o What types of personal information do we collect about you?
o Where do we collect your personal information from?
o In what ways do we utilize your personal information?
o For how long do we retain your personal information?
o With whom do we share your personal information?
o What rights do you have regarding your personal information?
o How can you get in touch with us?
o How will you be made aware of any changes to this privacy policy?
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
We collect and utilize various types of personal information to provide our dining experiences and services. Below is a list of the personal information we may collect:
o Contact Details: Your name, phone number, address, and how to reach you.
o Age: Your date of birth and/or age.
o Demographic Data: Your gender, nationality, and preferred language.
o Communications:Information from conversations and communications, including reservations and special requests.
o Usage Data: How you use our products and services.
o Technical Data: Details about the devices and technology you use.
o Financial Data: Your credit card details, billing address, and bank account information.
o Contractual Data: Information related to products or services we provide for you.
o CCTV Data: Information from CCTV recordings at our establishments.
If you provide us with personal data about others (e.g., family or friends), you are responsible for informing them that you have shared their data with us and ensuring you have their consent. If you are under 16, please obtain permission from a parent or guardian before submitting personal data. If a parent or guardian believes their child has provided personal data without consent, they should contact us to request its deletion or unsubscribing from mailing lists.
WHERE DO WE COLLECT YOUR PERSONAL INFORMATION FROM?
We generally collect and process your information in the following ways:
o When you make a reservation.
o When you visit or transact at our locations.
o When you respond to promotions or subscribe to our mailing lists.
o When you participate in our contests or events.
o When you communicate with us via phone, email, our website, or social media.
o When you visit our website or register an account.
o When we receive your personal data from third parties, such as tour operators, booking agencies, and social networks.
IN WHAT WAY DO WE UTILIZE YOUR PERSONAL INFORMATION?
We process your personal information for various purposes based on legal grounds, such as fulfilling a contract with you, complying with legal obligations, legitimate interests, or your consent. Below are the legal grounds for processing your information:
o To fulfill a service or contract: Managing your reservations, processing payments, and responding to inquiries.
o Legal obligations: Complying with laws and regulations, and defending our legal rights.
o Legitimate interests: Managing our relationship with you, conducting marketing activities, ensuring safety, and improving our products and services.
o Consent: Informing you of promotions, marketing activities, and communicating with you about our products and services.
FOR HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?
We retain your personal data for as long as you are a customer. Generally, we keep your data for up to three years after your last interaction with us, or five years after your last transaction. After this period, we securely erase your information. However, we may retain data longer if required by legal or regulatory obligations.
WITH WHOM DO WE SHARE YOUR PERDONAL INFORMATION?
We may share your personal data with other entities within our restaurant group and third parties providing services on our behalf, such as IT consultants, reservation platforms, and
marketing agencies. Additionally, we may share your information to comply with legal obligations, protect against fraud, or respond to law enforcement requests.
WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL INFORMATION?
You have various rights concerning your personal information, including the right to:
1. Object to processing: You can object to the processing of your data, especially for direct marketing.
2. Be informed: You have the right to clear and transparent information about how your data is used.
3. Access your data: You can request access to your data and verify how it is being processed.
4. Rectify your data: You can request corrections if your data is inaccurate.
5. Request erasure: You can ask us to delete your data when there is no legitimate reason to retain it.
6. Restrict processing: You can ask us to limit the processing of your data.
7. Data portability: You can transfer your data to another service provider.
8. Lodge a complaint: You can file a complaint with your national data protection regulator if you're unhappy with how we handle your data.
9. Withdraw consent: You can withdraw consent for data processing at any time, including for marketing purposes.
We aim to respond to requests within one month. In certain cases, we may charge a reasonable fee for excessive or repeated requests, or we may refuse to act on a request.
HOW CAN YOU GET IN TOUCH WITH US
If you have questions about this privacy notice or want to exercise your rights, please contact us at privacy@vervecci.com
If you are dissatisfied with any aspect of how we collect, share, or use your data, please reach out using the above contact information.
HOW WILL YOU BE MADE AWARE OF ANY CHANGES TO THIS PRIVACY POLICY?
We may update this privacy notice from time to time. If significant changes are made to how we collect, use, or share your personal data, we will notify you via our usual communication channels, such as email or post, and update the notice on our website.